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--- en:main:foire_aux_questions [2024/08/20 10:31] – created epsilons
+++ en:main:foire_aux_questions [2025/12/17 04:34] (current) – external edit 127.0.0.1
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-====== FAQ ======
+~~NOTOC~~
+====== Frequently Asked Questions ======
+===== T4C.exe was unexpectedly deleted? Is Windows Defender detecting the game as malware? =====
+**Solution:**\\
+Go to Windows Defender (Windows Security) and add an exclusion (via the "+ Add an exclusion" button).
+Just below, a drop-down menu appears with the options "File" or "Folder".
+Select "Folder" and add the game's installation directory. By default, the path is:
+''C:/Program Files (x86)/The4thComing''
+Windows Defender will no longer scan this folder.
+**IMPORTANT:** Still in Windows Defender, go to "Protection history" and click on the action
+that quarantined T4C. You must **restore and allow** it.
+This step will restore your T4C.exe file if it was deleted after being falsely detected as malware.
+===== Your accounts are deleted every time you launch the game? Macros or settings are not saving correctly? =====
+**Solution:**\\
+The save folder, located in ''%USERPROFILE%\AppData\Local\Dialsoft''
+(also accessible via the "Show game data folder" button in the launcher,
+just to the right of the settings button), is in **read-only mode**.
+This prevents writing to the save files and blocks proper game functionality.
+To fix this issue, **uncheck the read-only option** on the Dialsoft folder
+(accessible via **right-click → Properties**, or using **Alt + Enter** with the folder selected).
+Make sure to apply this **recursively** by selecting the option:
+"**Apply changes to this folder, subfolders, and files**".
+===== The game still doesn't work after these steps? =====
+**Solution:**\\
+  - Run a "**File Verification**" from the T4C Launcher
+  - If it still doesn't work: uninstall the game, delete any remaining files
+    in the installation directory, restart your PC, and reinstall the game
+  - Download links (choose one):
+    - **Steam Version:** [[https://store.steampowered.com/app/523750/The_4th_Coming|Download T4C on Steam]]
+    - **Web Version:** [[https://support.t4c.com/download/t4c_launcher_setup.exe|Download T4C]]
+**Only as a last resort:**
+  - Backup the "Dialsoft" save folder
+    (located at: ''%USERPROFILE%\AppData\Local\Dialsoft'')
+  - Then delete the original "Dialsoft" folder
+    (located at: ''%USERPROFILE%\AppData\Local\Dialsoft'')
+    - **NOTE:** This will **delete your accounts, macros, CC, settings, map discoveries, etc.**
+  - Restart the game, and your problems should now be resolved.

T4C Abomination

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